Terms and Conditions of Sale
Applicable to the "ATAFRANCE.COM" services
ATA France (hereinafter referred to as "ATA") is a booking interface for road passenger transport. This service, provided by TLCS, consists of an affordable transfer / shuttle / transportation using VTC vehicles or other types that can accommodate up to 22 passengers, in a door-to-door service, particularly to and from Roissy Charles de Gaulle (CDG) airport, Orly, Beauvais, major Paris TGV train stations (Gare de Lyon, Gare Saint-Lazare, Gare Montparnasse, Gare du Nord, Gare de l'Est, Gare d'Austerlitz), and other destinations in the Île-de-France region (departments: Paris, Seine et Marne, Yvelines, Essonne, Hauts de Seine, Seine Saint Denis, Val de Marne, Val d'Oise), as well as the Oise and Eure departments.
The company is located at 2 Allée Bienvenue, Bât. ATRIA, 93160 NOISY LE GRAND.
The purchase of transfer services (hereinafter referred to as the "Service") through the ATA France interface implies the Client's full adherence to these terms and conditions of sale and the unconditional acceptance of all the provisions stated herein.
1/ Booking with ATA / TLCS
1.1 Booking Request with ATA / TLCS
Any ATA/TLCS booking request must be made online and can be submitted up to 24 hours before departure (GMT+1). No booking requests via phone or email will be accepted by ATA/TLCS. The Booking Request is confirmed after full payment for the Service. The booking confirmation is sent to the Client by email, including a reservation confirmation with an e-invoice showing the price excluding tax, VAT, and the total amount including tax. ATA/TLCS reserves the right to cancel the client's reservation up to 12 hours before departure without any compensation.
1.2 Information to be Provided by the Client
The Client is solely responsible for all the information provided during the booking request:
The Client must inform ATA/TLCS of any special requirements for the proper execution of the Service:
This information must be provided online when submitting the booking request.
2/ Price / Payment
2.1 ATA / TLCS Prices
ATA/TLCS prices are displayed in Euros. They must be verified at the time of the booking request. ATA/TLCS reserves the right to modify its prices without notice. Prices are inclusive of taxes, with no extra charge for standard luggage (suitcases) or the provision of baby/child seats. Each passenger is entitled to one checked bag and one carry-on bag. Any additional luggage or items like bicycles, skis, golf bags, etc., will incur a minimum fee of €5 per item. All transported animals must be specified in writing at the time of booking. Only caged animals are allowed on board. The transportation fee for a caged animal placed on a passenger seat is €5.00 including tax, in addition to the service price paid online.
2.1.2 The ATA/TLCS price includes:
2.2 Payment
2.2.1 The full payment for the Service is required at the time of the booking request.
If desired, the Client can choose a minimum payment option equal to 20% of the total Service price. In this case, the Client must pay the remaining 80% to the driver before the start of the service.
2.2.2 Payment can only be made by credit card: VISA, CB, MASTERCARD.
2.2.3 In case of partial payment online (20% of the total amount), the payment is only accepted via credit card: VISA, CB, MASTERCARD. The remaining balance (80%) can be paid by check to TLCS or cash.
Payment by credit card is secured by our partner Stripe, recognized for the reliability of online transactions. The transaction between us is encrypted using the SSL protocol. From the start of this transaction process, a small padlock appears on your screen. No bank details are transmitted unencrypted over the Internet; they are encrypted on your computer before being sent to us.
2.2.4 ATA/TLCS bookings are non-refundable, non-exchangeable, and cannot be modified unless otherwise stated in these terms and conditions.
3/ Service Description
3.1 The Service consists of transporting Clients via a low-cost shuttle system, low-cost shuttle, or low-cost VTC from the pickup point defined during the booking request to Roissy Charles de Gaulle, Orly, Beauvais airports, major Paris TGV train stations, or any other destination.
By default, the Service is provided via a low-cost shuttle system, a collective shuttle for 1 to 8 passengers maximum.
3.2 The organization of the transfer is the responsibility of TLCS:
The Client is informed that the reservation system takes into account time estimates that may seem long but are based on daily observations of traffic in the Paris area. However, traffic conditions beyond TLCS’s control may alter the planned transport times, and TLCS cannot be held liable for delays (traffic jams, accidents, road closures, etc.). By accepting these terms, the Client waives any legal action in case of delays due to traffic density. If the Client considers the suggested pickup time to be too late, they must inform TLCS by email at logistique@tlcs.fr or by phone at (+33)1 30331056 to explore the possibility of changing the pickup time. In this case, TLCS will decline any responsibility for delays or missed flights/trains/appointments. TLCS reserves the right to refuse a pickup if the timing does not suit.
3.3 The day before the pickup, starting from 6:00 PM, the Client will receive:
The Client must be reachable at all times on the mobile number provided during the booking request, starting 12 hours before their pickup (French time).
4/ Client Pickup by TLCS
The Client must present themselves at the meeting point and at the pickup time specified during the ATA/TLCS booking. The meeting point is the pickup address provided during the booking request. The Client is informed that ATA drivers will wait a maximum of 10 minutes at the meeting point. If the Client is delayed due to their primary mode of transport (bus, plane, train, boat, etc.), ATA/TLCS cannot be held responsible for missed connections. The Client is responsible for contacting the primary transport provider for any refund regarding the missed connection with their shuttle.
5/ Transportation Conditions
TLCS vehicles are non-smoking. Eating is prohibited in TLCS vehicles. All passengers, both in the front and rear, must wear their individual seatbelts. In case of a traffic check, the Client remains responsible for any violations. If a vehicle is damaged, such as by unexpected door opening, the Client will bear the cost of the damages. If the driver notices any illegal behavior, such as drug use, they are instructed to stop the Service immediately. This termination will not entitle the Client to any refund. TLCS reserves the right to interrupt the service if Client behavior compromises the safety or dignity of the driver or other passengers.
6/ Modification - Cancellation
An email confirmation will be sent to the Client for any modification or cancellation.
6.1 Client's Request for Modification
The Client must request a modification by email at least 12 hours before departure at reservation@atafrance.com. TLCS reserves the right to accept or decline this modification request. The Client is responsible for any information provided during the modification process. TLCS cannot be held liable if the Service cannot be provided due to the Client's failure to inform TLCS of the change via email.
6.2 ATA/TLCS Modification Request
TLCS will inform the Client of any modifications at least 8 hours before departure. Any modifications made by ATA/TLCS will not incur any additional fees for the Client.
6.3 Modifications Due to Changes in the Client's Travel Arrangements
If travel arrangements with a tour operator, airline, or railway company change, the Client must notify ATA/TLCS by email at reservation@atafrance.fibysen.com. If this change affects the booking of the Service, the Client must inform ATA/TLCS at least 12 hours before departure and is responsible for all provided information. TLCS cannot be held liable for any non-performance of the Service if the Client fails to duly inform ATA/TLCS via email of changes to their travel arrangements.
6.4 Client’s Request for Cancellation
Cancellations must be made at least 24 hours before the Service via email at reservation@atafrance.fibysen.com. Bookings are non-refundable, non-exchangeable, and cannot be modified. In case of a cancellation, the Client will be charged 100% of the total Service price unless they have subscribed to cancellation insurance (cf. 2.2.3).
6.5 ATA / TLCS Cancellation Request
In case of a cancellation by ATA/TLCS, the Client will be reimbursed in full within 15 business days, and this cancellation will not result in any compensation for the Client.